Contact
Contact us
Two desks, and they do different jobs. Using the wrong one is the most common reason a question takes three days instead of three minutes.
For anything about an order — tracking, changes, cancellations, returns — call +1 (302) 200-3480. For anything about these pages — a correction, a source, a privacy question — email [email protected], Monday to Friday 9:00am-5:00pm ET. The site email cannot see orders.
Which desk to use
| Your question | Which desk | Why |
|---|---|---|
| Where is my parcel? | Order desk, by phone | Only the order system shows tracking, and this website has no view of it |
| I want to change or cancel an order | Order desk, by phone | Speed matters before dispatch; email is too slow |
| I want to return something | Order desk, by phone | A return may need authorisation before you post anything |
| How many days do I have to return it? | Order desk, by phone | No window length was supplied to this site, so we genuinely cannot tell you |
| There are fewer than thirty gummies | Order desk | It is a product fault and they can replace the bottle |
| A page here is wrong | Site email | We fix it and note what changed |
| Where did you get this citation? | Site email | Every source on this site was opened and read; we will send you the link |
| Can I see the certificate of analysis? | Order desk | We do not hold one. They may |
| Privacy, data or a press question | Site email | That is what it is for |
Order desk
This is the number that can see your order. Have the order ID from your confirmation email ready; it is the first thing you will be asked for, the call is short with it and long without it, and it is one of the three things a return parcel must contain.
- Order status and tracking
- Changing an address before dispatch
- Cancelling before dispatch
- Returns, return authorisation and refund status
- Anything about the return window, which this site cannot answer
- Damaged or leaking bottles and broken safety seals
- A bottle with fewer than thirty gummies in it
- Questions about the certificate of analysis or the testing laboratory
If you are reporting a reaction to the product, tell them, and get medical help first if it is serious. Keep the bottle: the lot number and the panel are on it.
Site desk
[email protected] · Monday to Friday, 9:00am-5:00pm ET
This desk writes and maintains the pages you are reading. It has no access to the order system, cannot look up a parcel and cannot authorise a refund. What it can do:
- Correct an error on any page, with a note saying what changed
- Tell you where a fact came from, and send you the source
- Take a photograph of your label if it differs from our transcription — your bottle beats our page
- Answer privacy and data questions
- Handle press and partnership enquiries
The correction we most want
If your bottle's Supplement Facts panel says anything different from our transcription, send a photograph. This matters more on this product than on most: the images supplied to this desk are product renders rather than studio photographs, and several words in the rendered panel are misspelled. We transcribed the intended words. A real photograph would settle it.
Addresses
Office
1775 Broadway, Floor 8, New York, NY 10019, USA
Returns
520 Madison Avenue, Floor 8, New York, NY 10022, USA — but call the order desk first, and put your full name, email address and order ID inside the parcel. A return without them is one nobody can match to a refund.
Neither address is a shop, a clinic or a collection point, and neither accepts walk-in visitors. Post nothing to the office address; returns go to the returns address, and only after a call.
What are the site desk's hours?
Monday to Friday, 9:00am to 5:00pm Eastern Time. No hours were supplied for the order desk, so none are printed here; the phone is the faster route in every case.
Is there a live chat?
Nothing supplied mentions one. If one appears on the checkout, it belongs to the marketplace rather than to this site.
Can I email about an order?
You can, but the site email cannot see orders, so it will only be able to tell you to call. Save yourself a day and call.
Do you answer medical questions?
No. Nobody here is qualified to. For anything medical, the person to ask is a clinician with your bottle in front of them — and on this product, that is a conversation worth having before the first dose rather than after.
How to make the call short
Order desks are quick when they have what they need and slow when they do not. Four things in front of you before you dial turns most calls into two minutes.
The order ID
From the confirmation email. Not the tracking number, not the date, not your card's last four digits — the order ID is the key that opens everything else, and it is also one of the three things a return parcel must contain.
The lot number from the jar
Only relevant if the call is about the product rather than the parcel, but it costs nothing to have it and it saves a second call.
What you actually want to happen
Replacement, refund, address change, information. Deciding before you dial is the single biggest time saver, and it stops a call turning into a conversation.
A written note of what was agreed
Date, name, what was said. Not because anyone is trying to mislead you, but because memory of a phone call three weeks ago is not evidence and a note is.
Three questions worth asking before you buy
The order desk can answer some things this site cannot, and these three are the ones we would ask in your position. What they can and cannot answer is itself informative.
- Is there an Other Ingredients list on the physical jar? The label photographs supplied to us show none. If your bottle has one, we want to know, and so does anyone with an allergy.
- Is the gummy base gelatin or pectin? This decides whether the product is suitable for vegetarians, and whether the gelatin is porcine or bovine matters to a great many people.
- What is actually in the tribulus row? The Latin name printed beside it belongs to fenugreek. It is a fair question and the answer, including a non-answer, tells you something.
If you ask any of those and get a clear answer, send it to [email protected] and this site will be corrected the same week, with the date changed.
What this desk will never ask you for
Supplement buyers are a target for follow-up scams, usually a call a week or two after an order claiming to be from the seller. The pattern is consistent enough to be worth naming.
We will never ask for these
Your full card number. Your card's security code. Your online banking login. A payment by gift card, wire transfer or cryptocurrency. Remote access to your computer. A “refund processing fee” paid up front.
If a caller asks for any of those, hang up and call +1 (302) 200-3480 yourself using the number on this page rather than the one you were given. A genuine desk will not mind being called back.
What we can answer, and how fast
The site desk reads email Monday to Friday, 9:00am to 5:00pm Eastern, and answers page questions, source questions, correction reports, privacy requests and press enquiries. It cannot see an order, a payment or a tracking number, and it has no way of looking any of them up.
Corrections go to the front of the queue ahead of everything else, and a correction that turns out to be right changes the page and moves the Last updated date the same week. If you have a photograph of a physical jar that differs from the transcription on this site — a best-before date we could not read, or an Other Ingredients list we could not find — that is the single most useful message this desk can receive, and it will be acted on quickly.
The order desk on +1 (302) 200-3480 is a different organisation with a different job: orders, tracking, address changes, cancellations, returns and refunds. If your question involves money or a parcel, that is the number, and calling this site's email address first will only cost you a day.
Read the panel first, then decide
Thirty gummies, one a day, every active itemised — and the four botanicals the product is sold for come to 0.4 mg between them. The live price and the return terms are both shown on the seller’s checkout screen.
Listing return terms · Questions first? Call +1 (302) 200-3480