Returns
Horse Fuel refund and returns policy
This page contains only what was actually supplied. On this product that is more than usual — the whole return procedure was given to us — and it is still missing the one term most buyers want.
Returns on this product run on the terms printed on the marketplace listing where the order is placed. The procedure supplied to this desk: post to 520 Madison Avenue, Floor 8, New York, NY 10022, USA with your full name, email address and order ID; the buyer pays return shipping and should use tracking; the refund is issued 3-5 business days after the return is credited and then takes 5-10 days to reach the card. No window length was supplied. Start a claim by calling +1 (302) 200-3480 with the order ID.
What we hold
| Term | What we were given |
|---|---|
| Return window length | Not published. No day count was supplied |
| Measured from | Not published. Purchase or delivery, unstated |
| Opened bottles | Not published. The single most important term for a supplement, and it is absent |
| What the return must include | Full name, email address, order ID |
| Who pays return postage | The buyer. Use tracking |
| Return authorisation needed? | Not stated. Call the order desk before posting anything |
| Returns address | 520 Madison Avenue, Floor 8, New York, NY 10022, USA |
| Order desk | +1 (302) 200-3480 — the only number that can see an order |
| Refund timing | 3-5 business days after they credit it, then 5-10 days on the card |
| Seller's own mark | A money-back satisfaction seal appears on the artwork. It carries no terms |
What governs your order
Three documents, in this order of authority. Nothing on this website is one of them.
- The marketplace listing's return policy, as shown on the checkout screen at the moment you pay. This is the binding one, and it is the one that carries the window length.
- Your order confirmation email, which repeats the key terms and carries the order ID.
- Whatever the order desk agrees with you on the phone, which is where an individual case gets resolved.
This website is not a party to your order
We publish product information and we earn a commission when an order is placed through our link. We do not take payment, hold stock, ship parcels or process refunds. Everything on this page describes the seller's process as it was described to us.
If you want to return something
Find your order confirmation
The order ID is one of the three things the return must include, and the first thing you will be asked for on the phone. It is in the confirmation email from the seller, not from this site.
Re-read the listing's return policy
Or your screenshot of it. Check the window and whether opened bottles qualify before you start the call.
Call the order desk
+1 (302) 200-3480. Not the site email — it cannot see orders and cannot authorise a return.
Ask whether a return authorisation is needed
The pack does not say, and many sellers require one. A parcel posted without it can go astray. Ask before you pack anything.
Write your name, email and order ID inside the parcel
This is the one instruction the pack is explicit about. A return with no identifying information is a return nobody can match to a refund.
Post to the returns address with tracking
520 Madison Avenue, Floor 8, New York, NY 10022, USA. The buyer pays return shipping; tracking is your evidence that it arrived, and it is worth the extra cost.
Then wait out the stated timing
3-5 business days after they credit it, then 5-10 days on the card. Keep the receipt and the tracking number until the money lands on your statement, not until you post the parcel.
What this site can and cannot do
What we can do
- Tell you exactly what was and was not supplied to us about returns, which is what this page is.
- Point you at the right desk and the right phone number.
- Correct anything on these pages that turns out to be wrong — email [email protected].
- Publish the window length the day the seller supplies it.
- Recommend a smaller pack precisely because the return window is unclear.
What we cannot do
- See your order, its status or its tracking.
- Authorise, process or chase a refund.
- Change or interpret the marketplace listing's terms.
- Tell you how many days you have, because nobody told us.
- Help with an order placed through a different seller's listing.
If that division of labour is frustrating, it is at least an honest one. The alternative — a page confidently reciting a window we were never given — would read better and serve you worse.
Why an unpublished window is a real disadvantage
It is tempting to treat a missing return window as a paperwork gap. It is not. It is the single term that decides what a purchase actually costs you if it turns out to be wrong, and on this product there is a specific reason it matters.
Supplements are among the very few things people buy that cannot be evaluated at the point of sale. You cannot try a gummy for thirty seconds and know. The return window is therefore the only mechanism by which a buyer can be wrong cheaply, and its length is the difference between a thirty-day test and a six-month commitment.
Why it matters more on a six-bottle pack
A larger pack is a bigger bet on a window you cannot see. That is the main reason our pricing page recommends the single bottle even though the six-pack pays us better.
Why it matters more on this product
The four ingredients this gummy is marketed for weigh 0.4 mg between them. The likelihood that nothing noticeable happens is, on the published amounts, fairly high. A buyer should know in advance what that costs them.
So the practical instruction is to screenshot the return policy on the checkout screen before you pay. Terms on a marketplace listing can change; a dated screenshot cannot.
What a good return conversation sounds like
Written out because the shape of it is more useful than a list of rights, and because most people find this call harder than it needs to be.
- Open with the order ID. Not the story. The ID puts the order on their screen and everything after that is easier.
- Say what you want in one sentence. “I would like to return two unopened bottles.” Not a justification.
- Ask whether a return authorisation is needed and write down the answer. A parcel posted without one can go astray.
- Confirm the address back to them. 520 Madison Avenue, Floor 8, New York, NY 10022, USA. Read it out rather than assuming.
- Ask what happens next and by when. The pack says 3-5 business days after the return is credited, then 5-10 days on the card. Ask them to confirm that is still right.
- Write down the name and the date. One line in a notebook. It is the cheapest insurance available in this whole transaction.
And if the answer is no — because the window has closed, or because opened bottles do not qualify — that is a legitimate outcome rather than a failure of the call. Knowing it is better than not knowing it, and it is worth asking for the term in writing so that the next purchase is made with clearer eyes.
Why this page is shorter than it should be
A refund policy page on a well-documented product runs to a page and a half: the window, the measuring point, the condition requirements, the exceptions, the restocking terms and the escalation path. This one is shorter because five of those six were never supplied to this desk.
What we do hold is the procedure, and it is unusually detailed for this category: the returns address, the three things the parcel must contain, who pays the postage, the instruction to use tracking, and the refund timing in two stages. That is more operational detail than most seller packs contain, and it is printed here in full.
What is missing is the entitlement. How long you have, measured from what, and whether an opened jar counts. Those are not details; they are the policy. Until they are published, the terms on the marketplace listing at the moment you pay are the whole of your protection, which is why this site says so on every page that touches the subject rather than only on this one.
Read the panel first, then decide
Thirty gummies, one a day, every active itemised — and the four botanicals the product is sold for come to 0.4 mg between them. The live price and the return terms are both shown on the seller’s checkout screen.
Listing return terms · Questions first? Call +1 (302) 200-3480