Delivery
Horse Fuel shipping and delivery
A short page, because the shipping information supplied with this product is short. Everything we hold is here, and the blanks are marked as blanks.
Orders placed through this site’s checkout ship from the United States, and tracking arrives in the order email. No delivery window, no carrier and no shipping price list was supplied to this desk, so none is printed here. The checkout screen and your order confirmation are the sources for all three.
What we were told
It ships from the United States
Domestic dispatch for US addresses unless the checkout says otherwise for yours. That is one of the two shipping facts the pack states plainly.
Tracking comes by email
The other. Order confirmations from the seller's checkout carry the tracking reference. If it has not arrived, check spam before calling.
Bottles arrive sealed
The label's own line is: “DO NOT USE IF SAFETY SEAL IS DAMAGED OR MISSING.” On a gummy jar that means the foil or induction seal under the cap. Check it before the first one, not after.
What we were not told
This is the longer list, and we would rather print it than fill it with plausible-sounding defaults.
- Delivery times. No business-day range was supplied for any service level.
- The carrier. Not named anywhere in the pack.
- Shipping costs. No price list. The checkout's final step is the only source.
- Free shipping thresholds. Not stated. If one exists it will appear at checkout.
- International delivery. Not addressed. Assume US only unless the checkout offers otherwise.
- Cut-off times for same-day dispatch. Not supplied.
- Whether a signature is required. Not supplied.
If any of those matters to you, +1 (302) 200-3480 is the desk that can answer it, because it can see the order system and this site cannot.
When the parcel arrives
Check the seal and the jar
Before anything else. If the induction seal is damaged or missing, the label says do not use it — photograph it and call the order desk. Also look for gummies fused into one block, which means the parcel has been hot.
Read the lot and best-before, and write them down
Both are on the bottle. This product's pack gives lot HOR-26/TH-8312 and a best-before of not printed on the images supplied. If yours differs, that is normal — lots change — but note yours down.
Count the gummies
The panel says thirty servings per container. It takes ten seconds and it is the only quantity on this product you can verify yourself without a laboratory.
Compare the panel against our transcription
Line by line, against the label page. Seven itemised actives, 84 mcg of vitamin D3, 7 mg of boron, four botanicals at 100 mcg, and no Other Ingredients line at all.
Store it properly from day one
“Keep away from heat, light, and humidity to preserve freshness.” Heat, light and humidity are named for a reason: gummies fuse and go tacky, and neither is recoverable.
If something goes wrong
The parcel has not arrived
Call +1 (302) 200-3480 with the order ID from your confirmation email. This site has no view of the order system and cannot chase a parcel for you.
The tracking has not updated
Give it a working day, then call the order desk. Tracking gaps at a sorting hub are common and usually resolve themselves.
The bottle arrived broken or leaking
Photograph it before unpacking anything further, including the outer packaging, and call the order desk the same day.
The seal is broken
Do not take it. The label says so directly. Call the order desk.
There are fewer than thirty gummies
Call the order desk with the order ID. The panel promises thirty servings per container.
It is the wrong pack size
Call the order desk with the order ID. Count the bottles first so the call is short.
The address on the order is wrong
Call immediately — before dispatch it is usually fixable, after dispatch it usually is not.
I want to return it after delivery
The procedure was supplied to us and is on the refund page. The window length was not, so read the listing's terms.
What a jar of gummies needs from a courier
Gummies are shipped badly more often than capsules, and the reason is simple: they are the one supplement format that can be ruined without the packaging showing a mark. Here is what a properly handled order looks like, so you can tell the difference on the doorstep.
A parcel that has not been hot
This is the whole game with gummies. A jar that has spent an afternoon in a delivery van in July arrives as a single fused block. The box will look perfect. Lift the jar and turn it over before you open it: loose pieces move, a fused block does not.
An intact induction seal
Under the cap there should be a foil membrane bonded to the neck of the jar. The label's own instruction is not to use the product if that seal is damaged or missing, and on a chewable that instruction is about contamination rather than only tampering.
A jar that is not sticky inside
Humidity makes gummies weep. A light dusting or a slight tack is normal and is usually an anti-stick coating doing its job. Pieces glued to each other and to the jar wall are a sign the parcel got damp.
Thirty pieces
The one quantity on this entire product you can verify yourself. The panel promises thirty servings per container, and counting them takes ten seconds.
None of those four tells you anything about what is inside the gummies. They are handling checks, and handling is the part of the chain you can actually observe.
Heat, humidity and the problem nobody mentions
The label's storage line names three things: “Keep away from heat, light, and humidity to preserve freshness.” Two of those three are about the parcel rather than your cupboard, and a gummy is more vulnerable to both than a capsule is.
- Bring the parcel in the same day if you can, especially in summer. A doorstep in afternoon sun is an oven.
- If it has arrived visibly warm, let it come back to room temperature before opening. Cold-shocking a warm jar in a fridge encourages condensation inside it.
- Once indoors, store it away from the hob, the kettle and any window.
- A bathroom cabinet is the worst common storage spot in a house: warm, and humid twice a day. On gummies it is worse than on anything else.
- Do not decant them into a pill organiser. Gummies stick to each other and to plastic, and the jar is the only thing keeping the moisture out.
The one that surprises people
The fridge is not the answer either. The label says cool and dry, not cold. Every time a cold jar is opened in a warm room, moisture condenses on the pieces, and a damp gummy is a sticky gummy within a day.
Tracking, in plain terms
Tracking statuses are written for carriers rather than for customers, so here is a translation of the ones that cause the most calls.
| Status | What it means | What to do |
|---|---|---|
| Label created | The seller has told the carrier a parcel is coming. The carrier does not have it yet | Wait. This can sit for a day |
| In transit | It is moving between facilities. Updates can be hours apart | Nothing |
| Arrived at facility | It reached a sorting hub. The most common place for a long gap | Give it a working day |
| Out for delivery | It is on a van today | Be reachable if a signature is needed, and try to bring it in the same day |
| Delivery exception | Something went wrong: weather, an access problem, a bad address | Call the order desk with the order ID |
| Delivered | The carrier says it was handed over or left | Check porches, neighbours and behind gates before calling |
If a status has not changed in two working days, that is the point to call +1 (302) 200-3480. Before then you would only be asking them to read the same screen you are looking at.
What was not supplied about delivery
Four things that a shipping page would normally state, and that nobody gave this desk. They are listed rather than guessed at.
The carrier. Not named. A delivery window. Not supplied, so no “2-5 business days” appears anywhere on this site. A shipping price. Not supplied; the checkout shows it at the final step. International shipping. The pack says orders ship from the United States unless the sales page says otherwise, which is not the same as saying where else they go.
What we do hold is that tracking arrives in the order email, and that the order desk on +1 (302) 200-3480 is the only party who can see where a parcel actually is. If a tracking status has not moved in two working days, that is the point to call.
Read the panel first, then decide
Thirty gummies, one a day, every active itemised — and the four botanicals the product is sold for come to 0.4 mg between them. The live price and the return terms are both shown on the seller’s checkout screen.
Listing return terms · Questions first? Call +1 (302) 200-3480